Disclaimer

All the information displayed, transmitted or carried by Woodlands Hospital and its related Website including, but not limited to, directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like, collectively the "Content", are protected by the copyright and other intellectual property laws and be informed that the content of the same is not intended to be a substitute for professional medical advice and not for solicitation of business. The Content is owned by Woodlands Hospital, its affiliates or third-party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Woodlands Hospital website and not to alter the content in any way. Permitted Use you may take a single copy of the Content displayed on the Woodlands Hospital for personal, non-commercial use only, if you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission. The information provided in this site for the sole purpose of disseminating health information for public benefit.

General Disclaimer and Limitation of Liability

The Woodlands Hospital website contains facts, views, opinions, statements and recommendations of users of the Woodlands Hospital website, advertisers, third party information providers and organizations.

The Woodlands Hospital website does not represent or endorse the accuracy, completeness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the website. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk. Woodlands Hospital makes no warranty or representation whatsoever regarding the website or any content, advertising services or products provided through or in connection with the website.

Woodlands Hospital expressly disclaims any and all warranties, express or implied, including, without limitation without limiting the foregoing, Woodlands Hospital shall not be liable to you or your business for any incidental, consequential, special, or punitive damages or lost or imputed profits or royalties arising out of this agreement or any goods or services provided, whether for breach of warranty or any obligation arising there from or otherwise, whether liability is asserted in contract or tort (including negligence and strict product liability) and irrespective of whether you have been advised of the possibility of any such loss or damage. Each party hereby waives any claims that these exclusions deprive such party of an adequate remedy.

You acknowledge that third party product and service providers advertise their products and services on the Woodlands Hospital website. Woodlands Hospital forms partnerships or alliances with some of these vendors from time to time in order to facilitate the provision of these products and services to you. However, you acknowledge and agree that at no time is Woodlands Hospital making any representation or warranty regarding any third party's products or services, nor will Woodlands Hospital be liable to you or any third party for any claims arising from or in connection with such third-party products and services. You hereby disclaim and waive any rights and claims you may have against Woodlands Hospital with respect to third party products and services, to the maximum extent permitted by law. Further you agree that to use the Site and contents thereof only for lawful purposes.

Feedback & Opinions

Any feedback / opinion(s) expressed in response to e-mail queries shall not be treated as medical advice until and unless the physical examination of the patient is carried out no treatment shall be initiated. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Whilst every effort is made to address all queries and to accommodate valuable feedback from the Users, Woodlands Hospital does not guarantee a response or action to every mail.

Privacy Policy

1. Introduction
Woodlands Multispeciality Hospital Limited (we/us/our) acknowledge your trust in us and are committed to upholding the highest standards of privacy and data protection. We recognize that your privacy is important to you and that you have rights concerning your personal data (“Information”). This Privacy Policy explains what personal data we collect, how we use it, and whom we may share it with.

By accessing and using our website or mobile application, and by providing your personal information, you consent to the collection, processing, storage, sharing, and transfer of your personal data as described in this Privacy Policy. If you do not agree with any of the terms herein, we request that you discontinue the use of our website or mobile application.

We may amend this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements, and we recommend that you revisit it periodically.

This Policy is published in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. What Information We Collect and How We Use It
We collect and store the information you voluntarily submit on our website/mobile application for processing to deliver necessary services to You. You may choose not to provide some information, but in such cases, certain features or services may not be available to you.

Information Collected:

1. Full name, age, email address, mobile number, postal address, and contact details;
2. Information related to physical, mental or physiological health. Personal records, clinical diagnostic reports and treatment details.
3. Photographs or images captured through internal systems during service events;
4. Device information, IP address, browser type, operating system, and location data;
5. Content submitted by you via social media platforms linked with our services;
6. Any additional information you provide voluntarily, including reviews, feedback, and complaints.

Purpose of Use:
We may use your information for the following purposes:

1. To communicate with you via phone, email, SMS, or mobile applications;
2. To use identified or anonymized patient information for clinical research or academic studies, or trials that contribute to improve the diagnostic methods and for treatment protocols. To assist quality of health services, analyse patient data, promote preventive care programmes and personalised health management recommendations and also for patient engagement and education.
3. To use case studies or anonymized data for training medical professionals improving clinical expertise;
4. To carryout studies research and analysis to enhance services and medical technologies or health resources to tailor your needs;
5. To provide you with service-related updates, promotions, and offers;
6. To ensure system integrity, prevent fraud, and mitigate legal or security risks;
7. To address grievances, process requests, improve services, and provide personalized recommendations;
8. To notify you about services and offers by our holding company and affiliates under the RP-Sanjiv Goenka Group;
9. For marketing, analytics, and demographic research by us or our authorized partners;
10. 10. To comply with legal obligations or to respond to valid legal processes and requests by law enforcement authorities.

Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our websites/mobile application. If you post any message, complaint, feedback then we retain the information to redress the disputes and to provide a resolution.

3. Consent and Rights
By using our website or mobile application and submitting your personal data, you provide explicit consent for us to collect, store, use, and process your personal information. By consenting to this Privacy Policy, you expressly authorize the sharing of your personal data with our Group companies and affiliates for the purposes outlined herein.

Your Rights under the DPDP Act:

• Right to Access: You may request access to your personal data held by us.
• Right to Correction: You can request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your personal data if it is no longer necessary or if consent is withdrawn.
• Right to Grievance Redressal: You have the right to approach our Grievance Officer for resolution of any complaints.

You may exercise these rights by contacting the Grievance Officer listed below. We will process such requests within a reasonable timeframe as required under the DPDP Act, 2023.

4. Sharing of Information
We collect your information relating to your profile in order to improve our content and navigation. During this process, we identify your IP address to collect information. We use this information to customize our services and offerings to your specific needs. We may disclose/transfer your information:

1. to any law enforcement authority during course of their requirement or as it may require under any law in force;
2. to our Group for business purposes including for providing an enhanced and delightful experience;
3. to our affiliate companies for better customer satisfaction;
4. to our advisors such as lawyers, chartered accountants and financial advisors in connection with business transactions; and
5. to third parties that provide services to us or act on our behalf in connection with the operation of our business.

We may also disclose or transfer your information to another third party as a part of corporate reorganization such as merger, acquisition, or transfer.

Cross Border Transfer and Sharing of Personal Information
By voluntarily providing your personal information to us, you expressly permit us to transmit, share or transfer your personal information outside the country/ies (as permitted under applicable Laws) to our authorised cloud storage service partners, healthcare associates or other Parties. Such transfer will be carried out solely for the purposes stated in this privacy policy and in accordance with applicable regulations. We ensure to safeguard and protect your information during the transfer.

5. Collection of personal information:

• When you complete patient registration forms or other documents required by our hospital;
• When you share information with our medical professionals, administrative staff, or authorized personnel during consultations or interactions;
• When you schedule appointments or register through our official website or any partner healthcare platforms;
• When you disclose information as part of receiving medical treatment, diagnostic tests, consultations, or other healthcare services provided by Woodlands Multispeciality Hospital;
• When you use, navigate, or engage with features and services available on our website;

6. Security Practices and Procedures
We employ industry-standard technical and organizational security measures, including encryption, access controls, and monitoring, to safeguard your personal data against unauthorized access, alteration, or disclosure, in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules.

7. Updates to this Privacy Policy
This Privacy Policy may be updated periodically. If any material changes are made affecting your rights, we will provide a prominent notice or seek your renewed consent, as required by law. Continued use of the website or mobile application post such changes shall signify your acceptance of the modified policy.

8. Cookies and Tracking Technologies
We and our service providers with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies (wherever applicable) and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, applications, online media and advertisements. We use cookies and similar technologies for purposes such as:

• Authenticating users;
• Remembering user preferences and settings;
• Determining the popularity of content;
• Delivering and measuring the effectiveness of advertising campaigns;
• Analysing site traffic and trends, and generally understanding the online behaviours and interest of people improve our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identified, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in email messages or newsletter to determine whether the message has been opened and for other analytics.

To modify and disable your cookies settings, please visit your browser settings. By using our services with your browser settings to accept cookies, you are explicitly consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our platform and use our services, as well as when you visit other online sites and services.

We may update this Cookies policy periodically. Any changes will be posted on this page with an updated effective date. You may manage your cookie preferences by adjusting your browser settings to block or delete cookies. Certain functionalities of the website/mobile application may not work if you disable cookies.

We provide the option to opt-out of third-party tracking cookies where required.

9. Retention, Withdrawal and Deletion of Personal Data
We retain personal data only as long as necessary for the purpose it was collected or as required by law. Upon request, we will delete your personal data, subject to any statutory obligations for retention (e.g., for audits, regulatory reporting, or legal claims). You may withdraw your consent for the collection and use of your personal data at any time by sending a request to our Grievance Officer at the contact details provided below.

Data in backup systems may remain for longer durations but is protected against unauthorized access and used solely for compliance purposes.

10. Grievance Officer
Woodlands Multispeciality Hospital Ltd
8/5 Alipore Road Kolkata – 700027
Email: enquiry@woodlandshospital.in

For complaints, correction, or deletion requests under this Privacy Policy, you may contact our Grievance Officer. We aim to address all grievances within seven (7) working days, as per the DPDP Act, 2023.

11. Jurisdiction
This Privacy Policy and any dispute arising in connection therewith shall be governed by and construed in accordance with the laws of India. Subject to the provisions of applicable law, the courts of Kolkata, West Bengal, shall have exclusive jurisdiction over all disputes arising out of or in connection with this Privacy Policy, usage of our website/mobile application, and the services provided by us.

Online Payment on Website and APP

1. The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.
2. If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.

Woodlands shall not be liable for

1. if any transaction does not fructify or may not be completed or
2. for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or
3. in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

3.Cancellation and Refund Policy:
The cancellation and refund policy is only applicable to all online payments made and realised through mobile app and website for booking appointments.

In case cancellation is initiated by end user:
1.Before Schedule Appointment Time- 100% of Consultation Fees will be refunded. However, please note that convenience fees if any charged will not be refunded.
2.After Scheduled Appointment Time- neither Consultation Fees nor Convenience Fees will be refunded.

In case Cancellation is initiated by hospital due to unavailability of Doctor: 100% of consultation Fees and Convenience fees will be refunded to end user.

At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 7 working days.

Please click here for Terms & Conditions.